FAQ

SPINtv™

SPINtv™ puts the power of a studio legacy boasting more than 250,000 Spinning® instructors worldwide straight into your home. A new and ever-growing online library of unique rides that you can stream directly to your favorite Wi-Fi and Internet-ready device, SPINtv™ offers a diverse selection of routines, training styles, and durations led by rockstar Spinning® instructors. Get the workout you want, whenever you want—even when you can’t get to the studio.

Access

SPINtv™ is a third-party subscription media and video-on-demand streaming service hosted at tv.spinning.com, a subdomain of Spinning.com. Spinning.com is currently the sole distribution provider of SPINtv™.  SPINtv™ is accessible via most Wi-fi- and Internet-ready devices. There is currently no TV app for SPINtv™ for use with products like Apple TV or Amazon Fire TV, but if a user's device has a web browser that user can use SPINtv™ the same way s/he would on a desktop computer or phone.

To subscribe to SPINtv™, simply navigate to tv.spinning.com in your browser and click on the “Subscribe” button, which will take you to a registration page. You will have to return to tv.spinning.com after registration to access all video content.

Existing customers can access their accounts at tv.spinning.com by clicking on “Log In.”

Customer Support

For assistance with login and password restoration, simply click on the prompts on appropriate the login screen.

For all other questions, please contact Spinning® Customer Service toll-free at (800) 847-7746 during business hours, or via the contact form at spinning.com/contact-us.   

Video Content

Each video is a Spinning® Instructor-led ride workout ranging from 30 to 70 minutes, and categorized as either Speed, Stamina, Strength, or Classic. New rides are added regularly at Spinning®’s discretion, and existing rides may be pulled accordingly at will, also subject to Spinning®’s discretion.

Videos must be accessed online at tv.spinning.com, and cannot currently be downloaded. 

Pricing

SPINtv™ is available at $99 for a one-year, auto-renewing subscription, or $9.99 a month.

Your credit card will be automatically charged at the end of each billing cycle.

Purchase grants you unlimited access to all available rides at tv.spinning.com. Rides cannot be purchased individually at this time.

Promotions

As of November 17, 2017, complimentary one-year subscriptions to SPINtv™ come with purchase of any Lifestyle, Active, Performance, or Commercial Series bike. Customers can redeem their complimentary subscription by inputting the promotion code from their confirmation email into the relevant field at checkout at tv.spinning.com. Promotion codes are single use per customer, and only valid until December 31, 2018, or the expiration date otherwise listed in the offer email. This offer is subject to change.

Refunds & Cancellations

We will issue full refunds on annual SPINtv™ subscriptions ($99/year) for cancellations made within 30 days of purchase. After 30 days, we do not offer refunds on annual subscriptions. We do not offer any refunds for monthly $9.95 subscriptions. 

SPINtv™ subscriptions obtained in conjunction with purchase of a bike or other Spinning.com merchandise and/or offers will be voided if the order is cancelled, or any of the merchandise is returned. 

To cancel your subscription, go to “My Account” via the icon in the upper right corner. Click on “Subscriptions,”  click on “Change,” and select “Cancel Subscription.” 

Residents of The Netherlands may receive a prorated refund on their annual subscription with 30 days notice of cancel.  This applies only to the annual subscription offer.  Please contact MDA Europe Customer Service at infoeurope@spinning.com